Frequently asked questions

WhoGetsYou is a peer-to-peer bridal gown rental platform connecting post-brides — women who've already worn their gown — with pre-brides who are looking for one. Matching is based on body measurements and style preferences, so every dress a pre-bride sees has already been filtered for fit.

Right now we're focused on New York City — Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. Rentals are handled in person, so keeping it local means smoother handovers and try-ons. We're working on expanding to more cities.

Once a booking is confirmed, the post-bride and pre-bride coordinate directly to arrange pickup and return. WhoGetsYou handles the payment — you handle the meeting. We recommend meeting somewhere convenient in your borough.

We strongly advise against this. Any agreement made outside the platform — direct payments, cash deposits, side arrangements — is not eligible for WhoGetsYou's protection, dispute resolution, or refund policy. Both parties are unprotected if something goes wrong. Always keep your transaction on the platform.

Sign up as a post-bride, complete your measurements, and create a listing. You'll add photos, describe the condition, set your rental price, and mark your availability window. Your gown will then appear in matches for pre-brides whose measurements are compatible with yours.

Yes — you set the price for 1-day, 3-day, and 7-day rentals. Gowns priced at 10–20% of their retail value tend to get the most interest. You can also enter the original retail price so renters can see how much they're saving.

Yes. This is a rental, not consignment. Your dress comes back to you after each rental. Whatever you earn is clear profit from something that would otherwise be sitting in a bag.

The post-bride (lender) is responsible for ensuring the gown is clean and ready to wear before each rental. Bridal gown dry cleaning requires a specialist — typically $150–$400 depending on fabric and construction. We recommend factoring that cost into your rental pricing so each rental still makes financial sense for you.

Yes — you can pause and unpause your listing at any time from your dashboard. Pausing means your gown won't show up in new matches until you reactivate it.

No. Renters are not permitted to alter the gown in any way — cutting, dyeing, pinning, or any other modification — without your explicit written consent. Items must be returned in their original condition. Any unauthorized alteration is treated as damage.

When you sign up, you enter your measurements and style preferences. Our algorithm scores every available gown against your profile — factoring in bust, waist, hips, height, and aesthetic. You see your top matches ranked by compatibility, not just availability.

Yes. Expressing interest doesn't lock you into anything. Once a post-bride accepts your interest, you can arrange a try-on before completing your booking and payment.

If it doesn't work for you after a try-on, you simply don't proceed with the booking — no payment has been made yet. Payment is only collected when you confirm your booking through the platform.

If the gown arrives in a condition materially different from what was described or photographed — undisclosed damage, wrong style, significantly altered — contact WhoGetsYou Support within 24 hours of pickup. You will be eligible for a full refund. Please document the discrepancy with photos at the time of pickup.

You can cancel up to 48 hours before the rental start date for a full refund. Cancellations within 48 hours of the start date are not eligible for a refund. If the post-bride cancels, you will receive a full refund automatically.

Once your interest is accepted, you'll see a "Complete booking" option on the listing page. You'll be taken to a secure checkout powered by Stripe. Payment is held by WhoGetsYou until the rental is complete, then released to the post-bride.

Yes. At checkout, a security authorization hold is placed on your payment method in addition to the rental fee. This hold equals the declared retail value of the gown (capped at $3,000) and is not a charge — it's a temporary authorization, like a hotel hold. It is released automatically when the gown is returned in its original condition. You will never be charged from this hold unless there is confirmed damage or non-return.

Yes. WhoGetsYou takes a 20% service fee from each completed rental. This covers payment processing, platform maintenance, and lender protection. Post-brides keep 80% of the rental price they set. The price a renter pays is always the price the post-bride listed — no hidden fees added at checkout.

Once the gown has been returned and the rental is complete, the post-bride can release the payment from her dashboard. Funds are then transferred directly to her connected bank account via Stripe.

Late returns are charged at 2× the daily rental rate for each additional day. If the gown is not returned after 7 days past the agreed return date and the lender cannot be reached, the rental is treated as a lost item and the renter's security deposit is captured to cover the replacement value.

Yes. All payments are processed by Stripe — WhoGetsYou never stores your card details. Stripe is PCI DSS compliant and used by millions of businesses worldwide.

Yes — and we strongly encourage both parties to do this together. Before the renter leaves with the gown, take photos of the front, back, and any existing wear, stains, or alterations. Both parties should agree on the documented condition at pickup. This protects the renter from being held responsible for pre-existing issues and protects the lender if damage occurs during the rental.

Normal wear — not charged to the renter — includes light creasing, minor deodorant marks, and slight natural wear consistent with a single event. Damage the renter is responsible for includes: large or permanent stains, rips or tears, broken or missing hardware, missing embellishments, unauthorized alterations, and any bodily fluid contact which is considered unrepairable. When in doubt, document at pickup.

Report damage to the lender and WhoGetsYou Support immediately — do not attempt to clean or repair the item without the lender's permission. WhoGetsYou will review condition photos from both pickup and return to determine responsibility. The renter is liable for repair costs or, if the item is beyond repair, the current resale replacement value of the gown.

If the gown is lost or stolen while in your care, you are responsible for the full replacement value, based on the gown's current resale value. WhoGetsYou will capture the security deposit hold to cover this. If you return the gown more than 7 days late with no contact, it will also be treated as lost.

First, reach out directly to the other party and try to resolve it between yourselves. If you cannot reach a resolution within 7 days, escalate to WhoGetsYou Support with photos and documentation. We will review the evidence and make a final decision within 48 hours.

Yes. WhoGetsYou offers automatic lender protection on every rental, funded by the platform fee. If a renter damages or loses your gown and is unable or unwilling to pay, WhoGetsYou will cover the loss up to the following caps based on your declared retail value: • Under $1,000: full declared value • $1,000–$4,000: up to $1,000 (requires photos and purchase receipt or professional appraisal) • $4,000–$8,000: up to $2,000 (requires documentation) • Over $8,000: up to $2,500 (requires documentation and manual review) Payouts are based on current resale value, not original retail. Claims must be submitted within 48 hours of the scheduled return date.

Replacement value is based on the gown's current resale market value — not the original retail price. For claims under $500, no documentation is required. For claims above $500, we require a photo of the original purchase receipt or a professional appraisal. If no receipt is available, the declared retail value on your listing is used as a reference, cross-checked against known market prices for the designer and style.

After each completed rental, both parties can leave a review. Reviews are visible on profiles and help build trust across the community. We recommend reviewing every transaction — positive or negative — to help other users make informed decisions.

Your contact details and personal information are never shared publicly. Communication between lenders and renters happens through the platform. WhoGetsYou does not sell your data to third parties. See our Privacy Policy for full details.

Contact WhoGetsYou Support immediately at hello@whogetsyou.com. You can also block a user from your account settings. We take all safety concerns seriously and will respond within 24 hours.

Email us at hello@whogetsyou.com. We aim to respond within 48 hours, Monday through Friday.

If you've tried reaching the other party through the platform and received no response for more than 48 hours, contact WhoGetsYou Support. We can intervene, cancel the order if needed, and ensure the appropriate refund or payout is processed.